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of artisan chocolates,
made with love.

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Terms of Use

From payment, pricing and privacy facts to detailed delivery and refund information, we’ve got those all-important finer details regarding your Sent With A Loving Kiss shopping experience covered.

Sent with a Loving Kiss – How To Use Our Website

1. Use of Website
To make the most of your visit to our website, please read our Terms and Conditions. is owned and operated by Sent with a Loving Kiss Ltd, a company registered in Guernsey, Channel Islands, whose registered office is 11 New Street, St Peter Port, Guernsey, GY1 2PF.

2. Registration
To use you must be over 16 years of age and must register to use the website. By registering you agree to be bound by our Terms and Conditions. We suggest you print a copy for your reference. We may update these terms and conditions from time to time. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

3. Password & Security
Please ensure that the personal details you provide on registration are correct and complete and let us know immediately of any changes. When registering you will be asked to create a password. Please keep this confidential and do not disclose or share it with anyone. You are responsible for all orders submitted under your password. If you suspect someone has used your password please contact our Customer Care Team on 0844 482 4422.

Sent with a Loving Kiss Ltd reserves the right to suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using The suspension or cancellation of your registration and your right to use shall not affect either party's rights or liabilities.

4. Pricing and Payment
Prices are subject to change without notice. The price payable by you is the price of the product displayed on the website at the time of placing your order, except in the case of obvious error. Payment will be taken from your card on submitting your order on the website.

All products are subject to availability while stocks last. We reserve the right to withdraw any products from sale without incurring liability.

When you place your order with Sent with a Loving Kiss Ltd, this represents an offer to us to purchase a product. Title to the products will pass to you once your order has been accepted and payment has been received in full (including any delivery charges). The product(s) will be at your risk from the time of delivery to you. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

5. Refunds on Promotional Offers
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. All refunds require the relevant product(s) to be returned in the original packaging.

6. UK Delivery
Please note that the date selected at checkout is the dispatch date and not the delivery date for all orders.
  • Standard Delivery – £4.99

  • Our Standard Delivery takes 2 days from the dispatch date you choose using the Royal Mail’s 48Hr service. For same day dispatch, orders must be placed by 2pm.
    Please note that orders placed for a Friday dispatch should arrive Monday using this delivery option since there are no Royal Mail deliveries on Sundays.

  • Express Delivery – £5.99

  • Speed things up a little with our Express Delivery option which takes 1-2 days from the dispatch date chosen using the Royal Mail’s 24Hr service (over 93% will arrive within one day). For same day dispatch orders must be placed by 2pm. Please note that orders placed for a Friday dispatch should therefore arrive Saturday using this delivery option.

  • Next Day Delivery – £8.99

  • For guaranteed arrival the next day, requiring a signature, select this option on your order before 2pm. You can select the departure date to be certain that your gift will arrive right on time (please bear in mind that Royal Mail doesn’t guarantee Saturday deliveries and doesn’t deliver Sundays). If you wish the product to arrive on a particular day then next day is the best option to select. Just choose the dispatch day the day before you want it to arrive and it will then be delivered the next day by Royal Mail Special delivery.

    7. International Delivery

    We can deliver to the Channel Islands, Hebrides, Northern Ireland and the Isle of Man for no extra cost.

    When ordering from Sent with a Loving Kiss Ltd, you are the importer of the goods and must comply with all laws and regulations of the country to which the products are delivered. Sent with a Loving Kiss Ltd will not be liable for the breach by you of any such laws. If you order products from our site for delivery outside the UK they may be subject to import duties and taxes levied once the package reaches the country of delivery for which you will be responsible. Please note that we have no control over these charges and cannot predict what these may be. Please contact your local customs office for further information before placing your order.

    8 Substitutes
    Please note that all our products are fresh and subject to seasonal variations, so if any flowers are not available, we reserve the right to substitute your order with flowers of equal or greater value. All items will be despatched individually unless specifically requested otherwise.

    9 Intellectual Property
    The content of is protected by copyright, trademarks, database and other intellectual property rights. You may use its content for your personal non-commercial use only, such as making a purchase, for which you may download and print a copy of its content. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on without written permission from Sent with a Loving Kiss Ltd.

    No licence is granted to you in these Terms and Conditions to use any trademark of Sent with a Loving Kiss Ltd or its affiliated companies.

    10. Accessibility
    Sent with a Loving Kiss Ltd aims to offer you the best service possible, including ensuring that product descriptions and prices are correct at the time relevant information was entered onto the website. Sent with a Loving Kiss Ltd makes no promise that the services at will meet your requirements or be compatible with your equipment, software or telecommunications. Sent with a Loving Kiss Ltd cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to our Customer Care team by emailing or calling 084 482 4422 and we will attempt to correct the fault as soon as we reasonably can.

    Your access to site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Sent with a Loving Kiss Ltd will attempt to restore the service as soon as it reasonably can.

    11. Liability and Jurisdiction
    By agreeing to these Terms and Conditions, you agree to use our website only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statues and regulations which may affect your use of the website.

    You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with any breach of these conditions by you and any other liabilities arising out of your use of this website or of anyone accessing the website via your online account and/or personal information.

    To the full extent allowed by applicable law, in placing an order you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of

    Our liability in respect of any product(s) purchased through the site is strictly limited to the purchase price of the product(s). Nothing in this paragraph applies to Sent with a Loving Kiss Ltd's liability in respect of products sold through the Online Stores.

    Nothing in these Terms and Conditions shall exclude Sent with a Loving Kiss Ltd's liability for personal injury or death caused by its negligence or your statutory rights as a consumer. We accept no liability for any loss or damage caused by us, our employees or our agents:

    - where there is no breach of a legal duty of care to you by us, any of our employees or agents;

    - where such loss or damage is not a reasonably foreseeable result of any such breach;

    - for any increase in loss or damage resulting from breach by you of any terms of this contract.

    These Terms and Conditions shall be governed by and are to be construed in accordance with Guernsey law. The parties irrevocably agree that the courts of Guernsey shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.

    Sent with a Loving Kiss Ltd makes no promise that materials on are appropriate or available for use in locations outside the European Union, and accessing from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the European Union, you do so on your own initiative and are responsible for compliance with local laws.

    12. Website Security uses state of the art security technology to protect our customers when shopping online. Credit card information is encrypted so that transactions between us are private and protected as information is exchanged over the Internet. All orders must be placed through browsers that accept Secure Socket Layer (SSL) technology. operates the highest standard of encryption available for online trading certified by VeriSign. Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the internet so it is virtually impossible for unauthorised parties to read any information that you send us.

    13. Third Party Websites
    As a convenience to Sent with a Loving Kiss Ltd customers, includes links to other web sites. All such links are used at your own discretion and only in conjunction with the terms and conditions relevant to the link site. Part of may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

    We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

    14. Privacy and Promotions
    We may from time to time make our mailing list available to carefully selected companies which may be of interest to you. If you would prefer not to receive such mailings please email us at confirming that you wish to be removed from this service. Telephone orders: If you do not wish your details to be passed on to other reputable companies for marketing purposes please state this to your customer service representative.

    When you place an order with us, we will add your address to our mailing list and your email address to the subscription for our newsletter, updates and email promotions. We collect personal information to provide you with efficient customer service. If you would prefer not to receive any further information from Sent with a Loving Kiss Ltd then please email and state this clearly in your email.

    15. How Sent with a Loving Kiss Use Cookies
    A cookie is a small text file that is transmitted from our server to your browser. This data is stored on your hard drive and is returned to our server every time you access certain pages on our site.

    Cookies are commonly used to remember a user’s information as they use the site or if they leave the site and then return. They make using websites easier and faster and will do things such as remembering the contents of your basket if you leave the site, saving your login details and saving your address.

    We use 3 types of cookies on this site. These can be split into:

    • Session cookies – These are deleted after each visit.

    • Persistent cookies - These are used to remember login details, address details and basket details.

    • Third party cookies – These are used by our partners to measure site visitors (e.g. Google Analytics)

    Which Cookies Are Used By Sent with a Loving Kiss

    Cookies used by us:

    • Basket – This stores the id. of the basket you are putting your products into.

    • Login – This allows us to store your login session id. once you login so that you don’t have to login on every page.

    Cookies used by our partners:

    • Google Analytics – Google Analytics is a tool that allows us to track visitors and how our site is used. All personal information collected is anonymised so neither Google nor Sent with a Loving Kiss can use your details for any marketing purposes. We use this for seeing which products and pages are most popular.

    • Email Tracking – From time to time we send out marketing emails to users who have opted in to our mailing list. These emails have cookies that allow us to track how many visitors clicked on a link in the email and how much revenue each email generates.

    • Affiliate Cookies – We are registered with a number of affiliate sites (e.g. Quidco). These require us to use cookies to tell us which site you came from so that any visits/sales that are the result of one of these sites are correctly attributed to those sites. Your personal details are not stored.

    If you have any questions you can email us at See our contact us page for more information.

    You can opt out here. Please note that you will be unable to use the site if you do opt-out.

    16. Refunds
    If you have returned an item for a refund, please note that refunds may take 7-10 days for the refund amount to be shown on your bank statement.

    17. Contact
    Please address any notices to:

    By Post:
    Sent with a Loving Kiss (Dept A1009)
    PO Box 3000
    SO14 0ZW

    By Email:

    By Telephone: 0844 482 8400